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◆ WARRANTY
1. Period
One (1) year or 3,000 hours of actual operation, whichever comes earlier,
from the date
of installation at the designated factory.
2. Conditions
All the products manufactured by TESEC and installed at the designated factory.
The products of installation overseas, or relocated from Japan to other
country shall be
warranted by the local assurance provisions.
For details, contact to TESEC oversea operation.
3. Out-of-warranty Items
This warranty shall not apply to the product which becomes defective owing to the below:
(a) the product has been subjected to adverse environmental conditions to those described
in the approval specification and the operation manual;
(b) the product has been subjected to adverse operational conditions to those described in
the approval specification and the operation manual;
(c) the product has been subjected to rough handling, negligence, and/or
delinquency on
the part of the user's personnel;
(d) the product has been transported to other location from the original
installation
location (except when the user has informed the details of relocation to TESEC in
advance and when the user has strictly followed TESEC’s operation
for the relocation);
(e) the product has been altered by other personnel than TESEC’s authorized
service or
technical personnel.
◆ MAINTENANCE
1. Period
TESEC will support maintenance including the parts supply, repair, over-haul
and others until five years end after an announcement of “End of Manufacture”
for our products.
2. Out-of-maintenance Items
TESEC shall be exempted from performing the maintenance even if in the
maintenance
period, when:
(1) the product or parts have become defective if they were altered by
other personnel
than TESEC's authorized service or technical personnel.
(2) the product has become not easy to repair by the use of other parts
than TESEC's
standard parts without prior authorization for the use by TESEC.
(3) the product has been judged by TESEC not to be repairable by a natural disaster.
(4) the parts TESEC has purchased for the product or the substitutes for the parts
become unobtainable in the marketplace.
Notice: Although we make efforts at procuring maintenance parts or components
as
required up to five years after the “End of Manufacture”, there might be an adverse
possibility beyond our management; that is, unavailable parts or components
mainly
caused depending on their manufacturer’s business situation, such as a
loss of economies
of mass-production.
We generally employ the mass-produced parts or components because of a low price and
high quality; on the other hand, occasionally encounter the adverse effect stated above.
Usually, a PC and PC-related peripheral equipment, which are employed as
built-in
components for our product, will undergo maintenance prepared by their
manufacturer’s
provisions.
There are many component makers offering that their maintenance responsibility for a
product should be limited to five years after their announcement of the
product
discontinuation. Therefore, it may be estimated that the maintenance term
of PC-like
components used in the TESEC’s long-running products has already finished at the time
of our product announcement (“End of Manufacture”).
In such cases, Tesec shall (will) be exempted from conducting maintenance
works for
our product related with the parts or components not available in the marketplace.
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